Privacy Policy
Protection of your personal data in MobiTech ERP + MES
1. Information We Collect
We collect personal information necessary to provide our services, including: full name, email address, company, phone number, billing address, payment data, software usage data, activity logs and access logs. This information is used solely for the purposes described in this policy.
2. Use of Information
We use your personal information to: provide, improve and personalize our services; process payments and transactions; send communications about updates, service changes and security notifications; comply with legal and regulatory obligations; investigate and prevent fraudulent or unauthorized activities; and respond to your inquiries and support requests.
3. Data Protection
We implement technical and organizational security measures to protect your information: HTTPS/TLS encryption for data in transit, AES-256 encryption for data at rest, access restriction to authorized personnel only, multi-factor authentication when possible, regular backups and storage on secure servers located in the European Union.
4. Legal Basis (GDPR)
The processing of your personal information is based on: your explicit consent for certain types of processing, contract execution with your company, our legitimate interests in operating and improving the service, and compliance with legal obligations under GDPR and applicable legislation. Each processing is justified under at least one valid legal basis.
5. Data Storage
Your personal information is stored on secure servers located in the European Union, in compliance with GDPR. Data is retained while your account is active. You may request deletion of your data at any time, and we will proceed with secure deletion within 30 days, except where retention is required by law. Backups may be retained temporarily for disaster recovery purposes.
6. Information Sharing
We do not sell, rent or share your personal information with third parties, except: with essential service providers (hosting, email, payment processing) who are contractually obligated to protect your data; when required by court order or competent legal authorities; with your explicit consent for specific purposes. All our providers are located in the EU or have contractual guarantees equivalent to GDPR.
7. User Rights (GDPR)
You have the right to: access your personal data; rectify inaccurate data; request deletion of your data; obtain a portable copy of your data in structured format; object to data processing; request restriction of processing. To exercise any of these rights, contact contacto@toptecherp.com. We will respond to your request within 30 days.
8. International Transfers
Your personal data is processed and stored primarily within the European Union. In exceptional cases where transfer outside the EU is necessary, we implement Standard Contractual Clauses approved by the European Commission or equivalent mechanisms approved by GDPR to ensure adequate protection.
9. Cookies
We use cookies and similar technologies to enhance your experience. For more information about what cookies we use and how you can control them, see our Cookie Policy. You can disable cookies in your browser settings at any time.
10. Contact
If you have questions about this Privacy Policy, concerns about your data, or wish to exercise your rights under GDPR, contact: contacto@toptecherp.com. Our data protection team will respond to your request within 30 business days.
Last updated: March 2026